Kabul Barya Successfully Deploys Queue Management System for Etisalat Afghanistan Across 34 Provinces

We are proud to announce the successful nationwide deployment of our advanced Queue Management System (QMS) for Etisalat Afghanistan, one of the country's leading telecommunications providers. This large-scale initiative spans all 34 provinces of Afghanistan, delivering a unified, efficient, and customer-centric service experience at Etisalat’s customer service centers.

Awarded Through Competitive Bidding
The project was awarded to Kabul Barya through a competitive bidding process, underscoring our technical capabilities and proven experience in enterprise-grade deployments. Our team, Team Tech Deployment, led the implementation with precision and professionalism, ensuring on-time rollout and full functionality across the country.

About the Project
Our Queue Management System introduces a streamlined, modern approach to handling customer service traffic, enhancing both customer satisfaction and operational performance. Key features of the system include:

Centralized Monitoring and Reporting Dashboard

Multilingual Touchscreen Ticketing Kiosks

Dynamic Digital Signage Integration

Real-Time Queue Updates and Notifications

Customer Feedback Terminals

Scalability for Mobile and SMS-Based Extensions

This initiative directly supports Etisalat’s digital transformation goals and significantly raises the standard of customer experience in Afghanistan's telecom sector.

Proven Track Record Since 2017
Kabul Barya has been actively delivering technology and infrastructure solutions since 2017, with successful implementations across banks, government agencies, visa centers, and major telecom providers. Our hands-on experience and client-focused approach have helped us become a preferred choice for digital service delivery systems nationwide.

About Kabul Barya
Kabul Barya is a pioneering provider of comprehensive banking solutions and security services in Afghanistan. Since our establishment in 2017, we have been at the forefront of revolutionizing the banking industry by offering a wide range of products and services tailored to meet the evolving needs of financial institutions, NGOs, and government organizations.

With a steadfast commitment to innovation, reliability, and customer satisfaction, we have proudly served over 9 banks and numerous esteemed clients, solidifying our position as a trusted partner in Afghanistan’s financial and digital infrastructure landscape.

Looking Ahead
With this successful deployment, Kabul Barya and Etisalat Afghanistan are now positioned to explore future system enhancements, including mobile queue ticketing, appointment-based scheduling, and intelligent analytics for continuous optimization.